Sales and Returns

Terms and Conditions

These terms and conditions apply jointly to goods purchased from our printed catalog or via the Total Lockout website. By accessing our website and/or placing an order, you agree to be bound by these terms and conditions.

Returns

If you wish to cancel your order:

Before your order has been filled:

If you have ordered off-the-shelf products, simply notify us by email to sales@totallockoutusa.com before we have dispatched the order to you. Please note the custom items section below for items that have been engineered to specification.

If your order has been processed / fulfilled:

If the goods are being returned due to fault or damage, the cost of return will be borne by Total Lockout.

For undamaged goods and unused off-the-shelf products, you may return what you have ordered from us for any reason at any time within 14 days of receipt. A restocking fee of 12.5% of the invoiced value will be applied. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a refund of the amount paid or an exchange credit as requested.

Custom Items

Orders for custom goods incur a 100% cancellation charge within 24 hours of placing your order. This includes padlocks/keys to a specific requirement including keyed alike and master & differ suites. Goods can only be returned due to damage or fault incurred prior to delivery to the purchaser.

Delivery Policy

Total Lockout uses a variety of delivery service companies. These will be chosen based on the most expedient, reliable and cost-effective method of transportation.

Guarantee

Goods sold by Total Lockout carry the manufacturers guarantee against failure. In most cases this is 12 months from the date of delivery. In the case of Master Lock products, many carry their lifetime guarantee. The Company undertake to replace the product or credit to sale cost of the product. The Company shall not be responsible for the failure of goods due to acts, omissions negligence by the purchaser or any other individuals having access to the goods.